Privacy Policy
Last Updated: 9 June 2026
1. Introduction
Welcome to Wheelie Clean Express (“we”, “our”, “us”).
We are committed to protecting and respecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), and other applicable UK data protection laws.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, contact us, or otherwise interact with us.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
2. Data Controller
The data controller responsible for your personal information is:
Wheelie Clean Express
Registered Address: Gloucester, United Kingdom
Email: info@wheeliecleanexpress.com
Telephone: 07835 354135
If you have any questions regarding this Privacy Policy or your personal data, please contact us using the details above.
3. Personal Information We Collect
We may collect and process the following categories of personal information:
Information You Provide
- Name
- Email address
- Telephone number
- Property address
- Billing address
- Service preferences
- Enquiry details
- Information contained in communications you send to us
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Website usage information
- Pages visited
- Date and time of visits
- Referring website information
Payment Information
Where payments are processed online, payment card details are collected and processed securely by our third-party payment providers. We do not store full payment card information on our systems.
4. How We Use Your Information
We use your personal information for the following purposes:
Providing Our Services
- Managing bookings and service appointments
- Delivering wheelie bin cleaning services
- Processing payments
- Managing customer accounts
- Providing customer support
Business Administration
- Maintaining business records
- Responding to enquiries
- Managing complaints and disputes
- Preventing fraud and misuse
Website Operation
- Maintaining website security
- Monitoring website performance
- Analysing website usage
- Improving user experience
Marketing
Where permitted by law, we may use your information to:
- Send service updates
- Notify you of promotions and offers
- Send newsletters and marketing communications
You can opt out of marketing communications at any time.
5. Our Lawful Bases for Processing
Under UK GDPR, we rely on one or more of the following lawful bases:
Contract
Processing is necessary to provide our services or take steps before entering into a contract with you.
Legitimate Interests
Processing is necessary for our legitimate business interests, including:
- Operating and improving our services
- Responding to customer enquiries
- Fraud prevention
- Website administration
- Business management
Legal Obligations
Processing is necessary to comply with legal or regulatory requirements.
Consent
Where required by law, we will obtain your consent before processing your information, particularly for certain marketing activities and non-essential cookies. You may withdraw your consent at any time.
6. Cookies and Similar Technologies
Our website uses cookies and similar technologies to improve functionality and understand how visitors use the site.
Cookies may be used to:
- Enable essential website functionality
- Remember preferences
- Measure website performance
- Analyse visitor behaviour
- Support marketing and advertising activities
You can control cookies through your browser settings and our cookie consent banner.
Where legally required, non-essential cookies will only be used after obtaining your consent.
7. Marketing Communications
If you have requested information from us, purchased services from us, or otherwise consented, we may contact you regarding:
- Service updates
- Offers and promotions
- Company news
You may unsubscribe at any time by:
- Clicking the unsubscribe link in our emails
- Contacting us directly
We will not send unsolicited electronic marketing communications where prohibited by law.
8. Sharing Your Information
We may share your information with:
Service Providers
Including:
- Payment processors
- Website hosting providers
- IT support providers
- Customer management software providers
- Marketing service providers
Professional Advisers
Such as:
- Accountants
- Solicitors
- Insurers
Legal Requirements
We may disclose information where required by law, court order, regulatory authority, or to protect our legal rights.
We do not sell your personal information to third parties.
9. International Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where this occurs, we ensure appropriate safeguards are in place, including:
- UK International Data Transfer Agreements (IDTAs)
- UK-approved Standard Contractual Clauses
- Adequacy Regulations where applicable
10. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Fulfil contractual obligations
- Meet legal, tax, and accounting requirements
- Resolve disputes
- Enforce agreements
Retention periods may vary depending on the type of information and legal obligations applicable to us.
11. Data Security
We implement appropriate technical and organisational measures to protect your personal information against:
- Unauthorised access
- Accidental loss
- Destruction
- Misuse
- Alteration
- Disclosure
While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.
12. Your Rights Under UK GDPR
You may have the following rights:
Right of Access
Request a copy of the personal information we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete information.
Right to Erasure
Request deletion of your personal information where applicable.
Right to Restrict Processing
Request that we limit how we use your information.
Right to Data Portability
Request transfer of your information to you or another organisation.
Right to Object
Object to certain types of processing, including direct marketing.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided above.
13. Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can attempt to resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: https://ico.org.uk
14. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of external websites and encourage you to review their privacy policies separately.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page with a revised “Last Updated” date. Continued use of our website after changes are published constitutes acceptance of the updated policy.